Frequently Asked Questions
How Does It Work?
Once you have decided on a picnic package, theme and add-ons, simply fill out the Picnic Booking Request Form (here) with your preferred event date, time, location and the number of guests and within 48 hrs, we will get back to you to confirm the details and give a proper quote.
Next, we will send you an invoice and your 50% deposit will be due at that time to secure the booking. Your deposit is due within 48 hours or the date will be released. The balance of payment is due 72 hours before your picnic.
On the day of your picnic, we set up your picnic of choice and have it ready for you upon arrival. We’ll be at the site to greet you when you arrive, then we leave you to enjoy your paradise for the reserved time.
As your picnic comes to an end you will receive a text that our team is approaching to clean up your picnic & once we return, you are free to depart as we take care of all the clean-up.
We ask for at least 7 to 10 days advance notice for indivisual/couples to medium sized groups and minimum 14 days in advance for 13 guests or larger groups. Early booking is recommended to secure your desired date and time.
HOWEVER, Depending on availability, we may be able to accommodate last-minute bookings. Any booking with less than a week’s notice must be paid in full upfront.
Yes. We require a 50% non-refundable booking deposit to secure your event date. The remaining balance of payment along with a $75 Damage Fee is due 72 hours prior to your event date.
No. Deposits for booking your reservation are NON-REFUNDABLE.
The deposit is 50% of your invoice price and will be due within 48 hours of invoice to secure your date and time.
The balance of payment, along with a refundable damage fee, is due 72 hours before your experience.
We may have multiple inquiries for your requested event date, so please understand that your event date is not secured unless a deposit has been received and we have payment confirmation. A confirmation email will be sent after deposit has been received.
We do not offer any refund, but we can change your reservation if notified within 72 hours of the original event date, if not, it may result in the loss of the 50% non-refundable deposit.
If you need to cancel your booking, we will apply the Client’s original 50% non-refundable deposit towards a rescheduled event if it is within 6 months of the original event date. The canceled event must be equal or of higher value when rescheduling.
If the Client does not show up to the Event, the option to reschedule will not be provided and payment will not be refunded. All sales are final.
We understand that life happens & traffic occurs but because we take multiple bookings & set up an hour & a half in advance, we ask that our clients map out their commute & plan to show up 5-10 minutes before their planned picnic time.
In order for us to service all of our clients as planned we are only able to wait 20 minutes past the original booking time if we are not notified that you will be late.
Anyone more than 20 minutes late, without notice, will not be refunded for their picnic as our team makes multiple efforts to ensure our clients are fully aware of their booking details
You are responsible for the picnic items until we are able to get back and pack up. If you would like to have your picnic for a shorter amount of time than the duration in the package you’ve selected, please let our team know in advance so we can make arrangements to stay in the general vicinity.
If you decide to depart your picnic early, we require a minimum notice of 30 minutes so that equipment is not left unattended.
Equipment should be supervised at all times & clients will be held responsible for any damaged or missing items.
Picnic times may be changed based on availability.
Your invoice can be modified up to 1 week prior to the event, so all details will need to be finalized by then.
If there are possible adjustments to the invoice, make a deposit only. Please do not complete or pay in full until all details are finalized.
The balance of payment is due in full 72 hours before your picnic.
Yes! Your date can be secured with a deposit and our invoice can be modified up to 1 week prior to the event, so all details will need to be finalized by then.
If there are possible adjustments to the invoice, make a deposit only. Please do not complete or pay in full until all details are finalized.
All payments are due as detailed in the Picnics And Paradise invoice to the Client.
Payments should be made as requested by Picnics And Paradise via: All major credit cards and ACH (eCheck) bank transfers.
Bookings will not be confirmed or secured without a deposit. Failure to pay an invoice may result in cancellation of a booking and loss of deposit.
With each set up there will be bottled water per individual scheduled as well as a non-alcoholic bottle on ice.
You can bring your own food and beverages.
We also {refer venders} that offer food and snacks as well as a Fruit, Cheese, and Meat Board that does cost extra and can be added in during checkout under the {add-ons} section.
We can currently accommodate up to 20-22 guests, we are working on increasing that number so please check with us to confirm.
Please message us regarding large parties as we can discuss other accommodations.
We ask that guests do not arrive to their picnic early as we need sufficient time to set up the picnic perfectly.
If you need to stop by early to drop something off, please inform us so we can arrange a time with our styling team who will be on site.
Arriving early will interfere with the set up so you may be asked to kindly give us space to complete the setup – we will do our best to finish as soon as possible but we want it as perfect as it should be for you (we will not rush to complete the set up for early arrivals).
Yes! You can customize your picnic with {Themes}, {Add-ons and Upgrades} for additional cost. However, if there are certain items you would like for us to remove, we are happy to do so, but the price for our package or option will remain the same.
We have researched and carefully thought out our package for the ultimate picnic experience.
Our Picnics can be set up anywhere, in the comfort of your own home or in the fresh outdoors, around the Metro-Detroit area.
If it's a private location (your house or backyard) we ask that you please indicate that on the form you submit with your booking.
As with any good planning of holding an outdoor event, it is always recommended to have a location for a “Plan B” in case of severe weather.
The setup should remain as placed by our team. Our staff will be back to pack up thus you will not have to do a thing but enjoy your picnic experience!
If you fall outside of our service area an automatic travel fee will be applied to your picnic booking.
As long as there is appropriate space, we can set-up in the following personal or private spaces and more:
INDOOR
Livingroom
Balcony
Hall
OUTDOOR
Backyard
Park
Beach
Truck bed
Vineyard
Farm
Yes, we are happy to allow you to use the setting for a longer period if availability permits, this must be arranged with us in advance. Please note that there is a fee determined by the amount of additional time required.
Unfortunately, we cannot refund bookings on the basis of bad weather so please check the forecast in advance. If you have already booked and later discover it is going to rain, we will always try to accommodate last minute location changes (e.g. to a sheltered area/indoor location) as Picnics And Paradise will not setup picnics outdoors if inclement weather predicted. You have up to 72 hours prior to the Event to decide if you would like to proceed with alternate arrangements at an indoor or covered location or to reschedule the event date.
We will do our best to monitor the weather forecast and contact our clients prior to the event, but it will ultimately be your responsibility to monitor and take actions accordingly
It is the client’s responsibility to decide to reschedule (within a 6 month period) and/or to arrange an alternate location site. Picnics And Paradise does not provide an indoor location.
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No, we leave after you're settled and return once your picnic reservation ends. If you need us during your picnic, you can call or text your Pop Up Picnic Tech (whose number is provided in your confirmation email) and they can be on site within minutes.
Our home base location is Detroit, we serve many surrounding areas from around southeast Michigan. We are happy to travel to accommodate your picnic experience (within reasons and in southeast Michigan only) but may require a traveling fee that will be discussed upon booking.
The Client is responsible for the supervision and security of Picnics And Paradise's rental items until such time that it is collected by Picnics And Paradise. We ask that if the Client plans to leave early to please text our team, 30 minutes prior, to notify us, so our items are not left unattended.
In the event that rental items are stolen from the venue/location, the Client will notify us in writing stating the full circumstances of the theft and the time the police were notified.
Until Picnics And Paradise receives such notification, the rental charges will continue to accrue
The Client agrees to cover the costs to replace items stolen under the supervision of the Client during the period of the event
All rental items supplied to the Client are property of Picnics And Paradise unless otherwise stated in a signed invoice.
Any loss or damage to the equipment will be charged accordingly.
Damage to or loss of rental items within the period of booking as detailed in the invoice will be reported by the Client to Picnics And Paradise immediately
If rental items are lost, the Client must pay to Picnics And Paradise the current replacement cost of the rental items.
If the rental items are damaged, the Client must pay for all repairs.
Our team here at Picnics And Paradise treats your safety & well-being as a top priority!
We are taking the following steps to ensure your experience is as safe as possible:
Our team is fully vaccinated.
We provide hand sanitizer at every booking for you & your guest to use
There is minimal (if any) contact between our team & our clients
Gloves & masks will be worn at all times by our team during the set up & clean-up of your picnic.
Pillows, Dishes & Blankets are washed between each booking & all decor is sanitized.